Terms & Conditions

Payments
You can pay with your credit card or Paypal account.
All payments are processed through Paypal or Stripe.
Your credit card details are not revealed to us, and are never stored on our server or database.
For further information on the payment process via Paypal click here or via Stripe clik here
 
Order confirmation
You will receive a email confirmation of your order, confirming the transaction and detailing the items you have ordered.
If we find that availability of any title ordered is not as stated on the website, you will be notified shortly, and your credit card will be refunded for that portion of the order.
 
Delivery
You will receive a dispatch email from us when your order ships.  
This will usually be within 3 working days of you placing your order.  
The time taken to receive your order will vary according to the shipping method used.
As a general guide you should expect to receive your order within the following timescales after shipment has taken place, unless otherwise stated:
ES - 2-5 days
EU - 7-14 days
US - 7-14 days
Others - 14-21 days
Please note that overseas delivery times can vary considerably from country to country. 
If you do not receive your order within this time, please get in touch and we will advise.
 
Customs 
All international orders are clearly marked as "printed matter", and should not be liable for any customs duty, however this cannot be guaranteed.
 
Returns Policy
You may return goods only if they are received damaged, or if the incorrect item is delivered.  
You will be refunded the cost of goods and the carriage once we have received the goods. 
Before returning an item, you must email to inform us that the goods are being returned, and obtain a return number. 

 

Data Protection

The data you provide when you register in our website is used exclusively for internal purposes and will only be used to manage your commands, it won’t be used to send you information you haven’t authorized or requested. We guarantee that we will never share your data with any third party.

In dalpine.com we care about your data confidentiality.

Your personal data as well as your e-mail or postal address will only be included in a personal file, created and kept under DALPINE responsibility.

The purpose of that file is to process your commands in an easier way, and to provide our customers with services or offers that might be attractive to them. We won’t give your data to third parties under any circumstace.

In accordance with the Spanish Law 15/1999 of 13 December on the Protection of Personal Data, customers can access, modify and cancel their personal data at any time by giving notice via this form